We Are Here To Help
Welcome to Element Made! We want to make sure that you have an excellent shopping experience with us. If you have any questions or issues, please contact us at help@elementmade.com. Otherwise, here are some of our most frequently asked questions:
FAQ
About Element Made
Element Made is a marketplace that connects you with thoughtfully designed and high-quality goods crafted by makers from around the world. Each piece tells the story of its creator, celebrating their inspiration, skill, and dedication.
We focus on timeless design, impeccable quality, and authentic connections. Every product in our collection is handpicked for its creativity and craftsmanship, offering you more than just a product—it’s a piece with a story.
Shopping at Element Made
Our collection includes:
- Home & Living: Timeless designs for everyday spaces.
- Kitchen & Dining: Essentials that bring charm and function to mealtime.
- Art & Decor: Pieces that inspire creativity and add character to your home.
- Fashion & Accessories: Unique items that blend style and function.
Our products come from talented makers around the globe. Each item reflects the passion, creativity, and craftsmanship of its creator.
Shipping & Delivery
- Ships from Element Made: Quick dispatch, up to 2-day shipping available on select items.
- Shipped by Maker: Direct from the maker with shipping estimates provided on product pages.
Yes, we offer free standard U.S. shipping on orders over $150.
Yes, we ship worldwide! Shipping costs and times are calculated at checkout. Note that customs and import fees are the responsibility of the recipient.
Once your order ships, you’ll receive a confirmation email with tracking details.
Returns & Exchanges
We offer a 30-day return policy for most items. To be eligible for a return, items must be unused, in their original condition, and include the original packaging.
Contact us at help@elementmade.com to initiate a return. Once approved, we’ll send you a return shipping label and instructions.
Return shipping costs are deducted from your refund. We recommend tracking your return for security.
Yes, the following are non-returnable:
- Custom or personalized items
- Personal care goods
- Sale items and gift cards
Once your return is inspected, we’ll notify you of approval. Refunds will be processed to your original payment method.
Yes, but shipping fees and import duties are non-refundable. All re-importation fees are the responsibility of the customer.
Order Issues
Inspect your items upon delivery. If you find any issues, email help@elementmade.com right away with photos and order details. We’ll resolve the issue promptly.
Makers & Their Stories
Our Makers are artisans and designers from around the world, each with a unique story to share. Committed to their craft and timeless design, they bring their inspiration and exceptional skill to life in every piece.
Absolutely! Visit our Meet the Makers page or our Maker Directory to explore their journeys and discover what makes their work special.
General Questions
Reach out to us anytime at help@elementmade.com. We’re here to assist with questions about orders, products, or policies.
- Thoughtfully curated, high-quality products
- Support for independent makers and sustainable practices
- Trusted shipping and secure payment options
- Hassle-free returns and exchanges